Email Migration – what to check
1. Check webmail
If you are having any issues with your new email account the first thing to do is check if you can access it using the webmail facility at https://mail.hostedemail.com
2. Confirm login details
By logging into webmail you will confirm that you have the correct username and password – and this will also give you a means to access email whilst any other issues are dealt with
3. Double check server settings
If you can login to webmail but have no access via your email client then double check the server settings. The server settings can be found below. Authentication i.e. username and and password – are required for both the incoming and outgoing mail server. The login details you have received are the same for both servers.
4. Fill out a support request
If you are having issues please contact us using the support form below. The more you can tell us the quicker we can help get you back up and running with your email account. We are here and ready to help.
Email Migration – some helpful information
Your email account is hosted on a computer known as a mail server. The mail server is connected to the internet 24 hours a day, 7 days a week. This is so it can receive email sent to your email address at any time. The email sits on the mail server in your mailbox until such a time as you are ready to access the email.
As part of our process here at On The Spot to ensure that you are given the best possible email service, we are going to move your email account to a new mail server.
The new mail server has improved security and a better suite of options for dealing with the large amounts of spam and malware that is prevalent in email communication.
There are several different ways in which you may access your email. One of the most popular is via a mail client. A mail client is the computer program or software that sits on your laptop and allows you to access your email account. Popular email clients include such programs as Microsoft Outlook, Windows Mail, Mac Mail, Mozilla Thunderbird.
In order to retrieve your email from the new email account, you need to update the server settings in your email client. The server settings tell your email client where the email is stored and where to access it.
Presently you receive and you send email via mail1.onthespot.co.uk. That is the address of the mail server currently in use. Once your account details are updated, you will receive and send email via the new mail server at mail.hostedemail.com.
You should be able to complete the process by editing the server details for your account in your mail client. You don’t need to remove or add the account – just edit what you already have set up.
Both the incoming and the outgoing mail servers require:
- a username
- a password
- port information in the form of a three-digit number
- confirmation as to whether or not the mail server requires the use of SSL security
All the information you need to enter is included in the email that was sent out last week, subject: email server upgrade – correspondence #2.
Another option for accessing email is via the webmail facility. This is a web-based front-end that allows you to receive and send email directly via a web page linked to your account on the mail server. If you find that you have any issues at all updating your mail server settings in your mail client, and you wish still to be able to access your email until the mail client situation is resolved, then please use the webmail facility at https://mail.hostedemail.com
Server Settings;
Incoming POP Server: mail.hostedemail.com
Port: 995
Security: SSL
Incoming IMAP Server: mail.hostedemail.com
Port: 993
Security: SSL
Outgoing SMTP Server: mail.hostedemail.com
Port: 465
Security: SSL
If your current incoming port setting is 110 then please use POP port 995 for your new account. If your current port setting is 143 please use IMAP port 993 for the new set up.
