On The Spot Internet monitor your servers 24 hours a day, 7 days a week using automated monitoring software hosted off site. In the event of any server downtime we are alerted by sms text message and e-mail so that one of our support engineers can resolve the issues.
It is our aim to fix any problems before you, the customer, become aware of them. However occasionaly things do go wrong and we want you to let us know so that we can mantain the high levels of service that we aim for. As such please complete the support request form on the next page.
To make a customer support enquiry please complete the form on the right. To assist in the swift resolution of your problem please try to complete all the appropriate fields and any additional information that you feel is relevant.
If your query is regarding your e-mail account and you have another e-mail address that you use please supply it in the form.
We aim to resolve all issues within 24 hours and most will be dealt with by the end of the working day.