The platform
One custom platform, configured around your business.
Websites, search, messaging, booking, CRM, automation and payments, as modules that work together and flex to fit any sector. Switch on what you need today and add more as you grow. Every module below is live now, set up and looked after by the same Glasgow team that has supported Scottish businesses since 1997.
The three lifecycle groups
A website that does the selling
Built from proven blocks, hosted and secured by us, and edited by you in plain English.
- 1Your own domain, matching your email and Google profile
- 2Tap-to-call on every screen, emergencies first
- 3Live Google reviews, never typed-in testimonials
- 4Real project photos you add from your phone
built to flex
The same platform, shaped to your business.
Every module is configurable, so a joiner, a dental practice and a charity each get a set-up that fits. A few examples of how it comes together:
Trades and home services
Missed-call text-back, quote forms, online booking and review requests after each job.
Healthcare and clinics
Online booking with reminders, patient enquiry forms and a shared inbox for the front desk.
Hospitality
Booking pages, a chatbot for opening hours and menus, and review requests after a visit.
Professional services
Lead capture, sales pipelines, quotes and invoices, and automated follow-up.
Retail and e-commerce
Landing pages and funnels, online payments, social scheduling and reviews.
Charities and membership bodies
Forms and surveys, a member CRM, event booking and a shared inbox.
Each part, explained
Get online
Website builder and content management
A website that brings in enquiries, and that you can change yourself.
Win and keep customers
Lead capture, notification and handling
Every enquiry captured, answered quickly, and followed up.
Win and keep customers
AI-powered chatbot for your website
Answer the questions you get asked every day, even when you are busy.
Win and keep customers
CRM for small businesses
One record for every customer, shared by everyone on the team.
Get found
SEO, GEO and local search optimisation
Be found on Google, in AI answers, and by people nearby.
Your existing services stay exactly as they are: Domains, Business email, Hosting, WordPress.
Questions people ask
Who is the On the Spot platform for?
Any small or medium business. The modules are built to be flexible, so the same platform is configured differently for a trades firm, a clinic, a restaurant, a retailer, a professional practice or a charity. You switch on the parts you need and we set them up around the way you work.
Do I need a new website to use the platform?
Not necessarily. Lead capture, the chatbot, CRM and search work can be added to an existing site in many cases. If your current site is holding you back, we'll say so in the strategy review and explain why.
How much does it cost?
Our pricing is modular. You choose the features and services your business needs and add more as you grow, so you only pay for what you use. Everything is designed to get the most value for small and medium-sized businesses, and giving excellent value for money is a standard we hold ourselves to. You pay one monthly fee, and analytics and reporting come as standard, showing exactly what we have done for you and what it means for your business. The best place to start is a free digital strategy review: we recommend the right mix for you and confirm your monthly fee in writing before anything starts.
Can I keep my existing domain name and email addresses?
Yes. Your domain and email stay exactly as they are. If On the Spot already looks after them, nothing changes. If someone else does, we can manage the move for you when you are ready.
Is there a customer login?
Yes. Use Customer login at the top of any page to reach the customer dashboard. Support is still by phone on 0141 883 2333, by email at info@onthespot.co.uk, or through the report-a-problem form on the support page.