On the Spot

Existing customers

Nothing you rely on is changing.

On the Spot 2.0 adds new tools around the services you already have. It does not replace them, move them or change what you pay for them.

Moving to the new dashboard

It launches with the new website. Here is what that means for you.

  1. 1

    Ready at launch

    The customer dashboard launches with the new website. Use Customer login at the top of any page.

  2. 2

    You choose whether and when

    Moving is opt-in. Nothing changes about how you work with us until you say so.

  3. 3

    We do the moving

    If you opt in, we set the dashboard up for you and walk you through it. Your services carry on throughout.

Billing, email, domains and the dashboard

Will my billing change?

No. Your existing services are billed exactly as they are today. New platform services are only added if you ask for them, with a written quote first.

Will my email keep working?

Yes. Nothing about your email service is changing: the same mailboxes, the same settings and the same people to call if something goes wrong.

What happens to my domain renewals?

They continue exactly as before. We renew your domains on the same schedule and send the same reminders.

When can I use the customer dashboard?

It launches with the new website. Use Customer login at the top of any page, and ring 0141 883 2333 if you would like a hand getting started. Your existing services carry on as they are.